The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast was a highlight of my stay; the accommodating service and fresh, hot options made it a perfect start to the day.” view full review
Comfortable Beds!
“Our room had a cozy large bed along with a twin, and the plethora of pillows ensured we slept wonderfully despite the room's compact layout.” view full review
Cozy Touches!
“I loved having complimentary tea, coffee, and biscuits in the room, which made it feel like a home away from home.” view full review
Accessible Bathroom!
“The bathroom had ample space for luggage and easy navigation, providing a stress-free experience during our stay.” view full review
General
Free Wi-Fi
Parking
Guest Parking
Electric kettle
Dining
Restaurant
Bar/ Lounge area
Spa & Leisure
Swimming pool
Room features
Free Wi-Fi in rooms
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
Room decor
Carpeted floor
Show more
Location
Old Hollow, Worth,
Copthorne (West Sussex),
United Kingdom,
West Sussex
Map view
Old Hollow, Worth,
Copthorne (West Sussex),
United Kingdom,
West Sussex
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Helpful staff
Great dining
Damp smell
Noisy bar
7.6/10
Very good
Rooms
6.8
Location
7.9
Service
8.0
Dining
8.3
Guest reviews
7.6/10
based on 10 reviews
4/5
based on 228 reviews
7.9
7.9/10 based on 376 reviews
#18 of 29 hotels in Crawley based on Tripadvisor
Derek
United Kingdom,
June
2024
8.0/10
The hotel is in a peaceful location close to Gatwick airport. The rooms are spacious but a little tired. The service is friendly and helpful with a great breakfast included. The dining experience is good with pre-ordering to reduce waste. The facilities are well-maintained.
Rooms
7.0
The rooms were very spacious but a little tired.
Service
9.0
The service was friendly and very helpful.
Location
8.0
The location is peaceful and close to Gatwick airport.
Dining
8.0
The dining experience was good with pre-ordering to reduce waste.
Facilities
8.0
The facilities are well-maintained.
Mary
United Kingdom,
June
2024
6.6/10
My stay at the hotel was a mixed bag. The rooms were clean and tidy with a good-sized TV, but there was a lot of dust around, and the bathroom mirror had someone else's hair on it. The overall cleanliness was lacking, and the hotel seemed a bit tired. However, considering the low cost of the booking, it was somewhat expected.
Rooms
6.0
The rooms were clean and tidy with a good-sized TV.
Service
5.0
The service was very convenient for the airport, but some staff members were miserable and unhelpful.
Location
7.0
The location was ideal for getting to Gatwick airport, though the room could use updating.
Dining
8.0
The dining experience was good with a nice selection, but the timing for meals was limited.
Facilities
7.0
The hotel has all the needed amenities within a short drive, yet some areas could use a refresh.
John
United Kingdom,
April
2024
7.8/10
The hotel is set in a very quiet area, very rustic and traditional, providing a quietness that is hard to believe and set in superb grounds. It looks nice from the outside but feels very tired. Close to a Tesco for supplies and a couple of fast-good restaurants. The rooms were clean with comfortable beds and nice bedding but felt very tired at times in the middle of the room. The service was a mixed bunch, but some staff went out of their way to assist and were very friendly and capable. The dining experience was very good with fresh fish and not rushed, allowing for pre-orders the night before. Facilities were satisfactory.
Rooms
7.0
The rooms were clean with comfortable beds and nice bedding but felt very tired at times in the middle of the room.
Service
8.0
The service was a mixed bunch, but some staff went out of their way to assist and were very friendly and capable.
Location
8.0
The hotel is set in a very quiet area, very rustic and traditional, providing a quietness that is hard to believe and is set in superb grounds. Close to a Tesco for supplies and a couple of fast-good restaurants.
Dining
9.0
The dining experience was very good with fresh fish and not rushed, allowing for pre-orders the night before.
Facilities
7.0
Facilities were satisfactory.
Nicola
United Kingdom,
April
2024
8.0/10
The hotel is a bit outdated and could use some modernizing, but it's in a peaceful location with friendly service. The rooms are not in the best condition, but the staff makes up for it with great hospitality. The dining experience is pleasant with quality ingredients, and the facilities are satisfactory.
Rooms
7.0
The rooms could do with a lick of paint and updating, but the staff compensates with their hospitality.
Service
9.0
The service was superb, friendly, and welcoming. The staff went above and beyond despite the challenges they faced.
Location
8.0
The location is excellent, easy to find, and feels like a lovely forest, only a few minutes from a good road.
Dining
8.0
The dining experience is generous with quality ingredients. Pre-ordering helps prevent waste and ensures customer satisfaction.
Facilities
8.0
The hotel offers up-to-date facilities that meet most needs.
James
United Kingdom,
February
2024
7.0/10
The hotel had a mix of positives and negatives. The rooms were kept clean but had unpleasant smells and lingering smoke. The service was exceptional and accommodating, making the stay lovely. The location was good for the airport but felt tired. The dining experience had its ups and downs.
Rooms
7.0
The rooms were kept nice and clean, but there were foisty smells and a stale food odor occasionally. The smell of cigarette smoke in the room was off-putting.
Service
9.0
The staff was exceptionally accommodating and friendly, going out of their way to make the stay enjoyable.
Location
6.0
The hotel is close to the airport and provides ample parking, though it could use some renovation as it feels tired.
Dining
7.0
The dining experience had its highs and lows. While the food was good using quality produce, the service was lacking as staff were missing at times.
Facilities
6.0
The facilities were adequate, though some areas could benefit from maintenance and updates.
Rob
United Kingdom,
January
2024
7.2/10
My stay at The Regency Hotel was a mixed experience. The room, although spacious with a large bed and a twin, felt more like a second-rate Travel Lodge. It was located above reception and close to the stairs, making it quite noisy in the mornings with people coming and going. I would recommend requesting a quieter room away from this area next time.
Rooms
6.0
The room setup with a large bed and a twin was practical, but the noise from the location above reception was a downside.
Service
7.0
The staff at The Regency Hotel were friendly and welcoming, making me feel valued as a guest. However, some updates and a fresh coat of paint would enhance the overall appearance.
Location
8.0
The hotel's proximity to Gatwick airport was convenient for my travels, but the lack of landscaping around the property was noticeable. It was ideal for a quick access to the airport and the nearby racecourse.
Dining
8.0
The dining experience at The Regency Hotel was pleasant, with meals being hot and satisfying. Breakfast started early at 7.30AM and offered great value for a substantial meal.
Facilities
7.0
The facilities at the hotel were decent, but some refurbishments could elevate the overall guest experience. The value for money matched the level of amenities provided.
Harold
United Kingdom,
December
2023
8.0/10
The hotel is conveniently close to Gatwick, ideal for an overnight stop before traveling. The rooms, while spacious, could use some decoration before the high season. The service is accommodating, especially Iffy. The location offers lovely walks yet remains near Gatwick. Dining was pleasant with a variety of choices, and the facilities are satisfying with ample parking.
Rooms
7.0
The rooms were very spacious but could use some decoration and paintwork.
Service
8.0
The staff really do their utmost to provide excellent service, especially Iffy.
Location
9.0
The location is perfect for Gatwick, conveniently close to the airport with plenty of free parking.
Dining
8.0
The dining experience was very nice with plenty to choose from.
Facilities
8.0
The facilities are good overall, providing a satisfying stay.
Wayne
United Kingdom,
December
2023
7.8/10
I found the hotel to be very convenient for our early flight from Gatwick airport, with spacious rooms for our group of three. However, the noise from the reception area in the morning was a bit bothersome. The service was friendly, and the dining experience was great value for money. The location was ideal for our needs, despite needing a bit of cleaning, and the facilities were satisfactory.
Rooms
7.0
The rooms were spacious and suitable for our group of three.
Service
8.0
The service was friendly and accommodating.
Location
8.0
The hotel's location was perfect for our early flight from Gatwick airport.
Dining
9.0
The dining experience was great value for money.
Facilities
7.0
The facilities met our needs during our short stay.
George
United Kingdom,
November
2023
8.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were comfortable with a large bed, but there was a noticeable damp smell. The noise from the bar below was quite bothersome until late at night. On the bright side, the service was exceptional, especially considering it was for an 80th birthday celebration. The location, while picturesque from the outside, lacked some visual appeal for longer stays, but its proximity to our event venue and Gatwick Airport was convenient. The dining experience was fantastic and included in the price, offering great seasonal products. Despite its drawbacks, the facilities were well-maintained and added value to the stay.
Rooms
7.0
The rooms had a damp smell but were equipped with a large bed plus a twin.
Service
9.0
The staff was extremely helpful, especially for our 80th birthday celebration. They even helped with a needle and thread for a button mishap.
Location
8.0
The hotel looks picturesque from the outside and is conveniently close to Gatwick Airport, although it could benefit from some tender care for longer stays.
Dining
9.0
The dining experience was amazing, exactly what we needed, and included in the price. The staff were helpful and the location quiet enough to enjoy the meal.
Facilities
8.0
The facilities were well-maintained and offered the necessary amenities for a comfortable stay.
Helpful staff
Damp smell
Sam
United Kingdom,
October
2023
8.0/10
My stay at the hotel was quite enjoyable. The rooms, although clean and comfortable, were slightly shabby with noticeable dirt in the corners. The service was friendly and accommodating, although a bit slow at times. The location was convenient, set in beautiful grounds, close to Gatwick Airport, and provided a quiet ambiance. The dining experience was excellent, offering a tasty selection, and the facilities were satisfactory.
Rooms
7.0
The rooms, though clean and comfortable, had some dirt in the corners and were a bit shabby.
Service
8.0
The staff was friendly and went out of their way to assist, even offering to cook breakfast at dinner time.
Location
9.0
The hotel's location was convenient, close to Gatwick Airport, with a pleasant ambiance in beautiful grounds.
Dining
9.0
The dining experience was superb, offering a tasty range of options tailored to preferences.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
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